Customer Service Teams

Empower your customer service teams with an up-to-date knowledge base to find information and solutions to various customer queries.

Create Rich Content Effortlessly
Powerful Real-Time Collaboration
Easily Coordinate Across Departments
Integrate Across Your Applications
Single Source of Truth
Multiple Docs & Wiki Sharing Options
Get Started for Free

How Helps You

Smart docs & wikis that will help you think better, work smarter, communicate better.
Smart Documents

Create Robust Content Effortlessly

  • Create rich interactive customer service docs and wikis with Bit's powerful editor by weaving together text, images, files, videos and more.
  • Bit's new age documents are more than words and allow you to present new products or features more vividly and understandably to the end user.

Integrate Across Your Applications

  • Integrate industry-leading software and custom apps right into your docs to create a rich user experience with Bit integrations.
  • integrates with over 100+ popular applications for the ideal end user experience.
Bit Integrations
Document Collaboration

Collaborate Seamlessly With Your Team

  • Keep remote teams connected and productive with real-time collaboration using inline comments and instant notifications.
  • Improve the quality of your docs with real-time editing and up-to-date content for your customer service teams.

Single Source of Truth

  • Increase your customer service team productivity by providing them an easy way to find organized content for quick turnarounds.
  • No more digging around in different platforms to find relevant content. Access all your docs, digital assets and cloud content from one unified workspace.
Universal Search
Document Sharing

Multiple Doc & Wiki Sharing Options

  • Bit has multi-faceted document sharing options to meet every type of sharing need - live sharing, tracking & embedding.
  • Embed Bit documents or wikis on any website or blog with your custom branding, automated table of contents and search.

Easily Coordinate Across Departments

  • Bit promotes cross-functional collaboration by helping employees from different departments work together to bring fast results.
  • Move or copy documents and wikis from one workspace to another with a single click of a button as your work progresses through different stages.
Coordinate Across Teams

Use AI Genius to Work Faster

Yes, Bit is easy to use. Make it even easier by learning all about the platform in the quickest way!
Create. Write. Build.
Strategize. Brainstorm.
Get Inspired...
Maximize your team's productivity and writing skills with AI Genius. Bit's AI Genius is designed to enhance your team's efficiency and writing abilities. Whether you need assistance in creating project outlines, generating reports, or brainstorming ideas for upcoming projects, AI Genius is your reliable companion. It supports collaboration and encourages innovation, making it an invaluable asset for your team.


Deliver projects on time and exceed your objectives.
  • Generate a Support Knowledge Base
  • Create Customer Service Policies
  • Build Customer Service Training Manual
  • Write Customer Service Scripts
  • Make Customer Service Emails
  • Build a Customer Service FAQ Doc

Customer Service Document Templates

See what types of smart documents you can create and collaborate on!

View Templates

Ready to Create the Future with