Customer service training manuals help to teach new employees, reinforce processes to existing employees, and continue ongoing training. It’s a helpful way to ensure that all employees involved in customer service are handling processes in a similar fashion.
Customer service training manuals are an important part of any type of customer service training. It’s important to have a manual that employees can learn from, refer to and continue to improve their approaches as products and services change. Providing great customer service is an important part of customer onboarding and retention. As teams become distributed around the global and across different offices it’s important that customer service processes run like a well oiled machine.
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