Bit is designed to run your entire customer service knowledge base and projects, so your team can help your customers fall in love with you.
Bit's workspaces are a smart way to keep all of your knowledge and work in one space for your team to access. Create workspaces for personal use, teams, departments, clients, or the entire company.
Create workspaces around the customer service department, company wiki, customer service knowledge base, large clients, cross-functional teams, large projects, and more.
Ensure that content and communication doesn't get lost in email & chat. Bit's smart search makes it fast and easy to find what you're looking for.
Search across workspaces, folders, documents, the text inside documents, and any type of digital content that has been added. Find anything you need in seconds.
Work with your team in real-time co-editing and using inline comments to bring your colleagues in the same place to discuss work and make decisions.
Bit helps keep all of your work in one central place so you can communicate around any of your daily projects, content, research, notes, meeting minutes and more. Bit is where work happens.
Bring all of your content across 80+ popular applications and any type of digital content into your living documents.
Works with your team to weave content together to visually and contextually discuss work. Reduce the number of tabs that need to be opened and bouncing around applications. Do your work in one beautiful place.
Anyone who is part of a workspace has access to the documents, folders, and content inside of their workspace. This is a smart organized space where everyone on the team can go to get work done.
Make it easy for your team to access the knowledge they need and reduce shoulder tapping. Bring any workspace team member into a document discussion by @ mentioning them.
In customer service, it's important to be able to communicate with sales reps to ensure customer onboarding is a success. Make sure all customer expectations are understood early on.
Use Bit's smart workspaces to collaborate across information, customer notes, onboarding processes, etc.
Customer service teams need to be able to coordinate easily with management teams to make help provide guidance and answer questions. Pull management into your customer notes and work by @mentioning them.
At times more information is needed to answer customer questions, and it's quick and easy to go straight to the source. Pull in members of the product team into customer work by @mentioning them and get help.
Work together with teams and work together on projects, processes, collateral, daily work, etc. Enter documents simultaneously and work together on various sections of your document or even the same paragraph and line.
Add files, rich embeds, weblinks, and more together. Update the theme color and theme settings without disrupting your colleagues.
Bit documents can be embedded onto any website or blog. Simply take the embed code over to your website, and you'll see your beautiful Bit document render on your web page.
Any changes made to your Bit document will automatically reflect on that web page. Save valuable time and resources by updating your website page from your Bit document.
See what types of smart documents you can create and collaborate on!Show Me Bit's Templates